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Booking Terms, Conditions and General Information |
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Introduction
The following are general terms and conditions that apply to all rental properties
booked using Siam Property Advice Co.,Ltd the company (T/A Siam Villa Rentals - SVR)
a division of Siam Real Estate unless over ridden by any property-specific lease terms
and conditions
All bookings are made with Siam Villa Rentals on the understanding that SVR is acting
as an agent introducer on behalf of the owners of properties featured in the
company web site or elsewhere. The web site enquiry response form indicates you
have read and agreed to the SVR company terms and conditions. The holiday rental
booking confirmation becomes a binding agreement when you pay your rental
deposit. Sending payment or in the case of a long term rental, paying a deposit
constitutes your acceptance and agreement to these terms, conditions, limitations
and restrictions as printed below.
Holiday Rental
Booking Policy:
- • Minimum term: Normally 7-nights however subject to owner’s terms please
check listing for minimum nights acceptable.
• 50% deposit upon reservation or pay full amount avoiding extra bank and
admin charges.
• 50% 30 days prior to check in (if less than 30 days 100% required)
• Pets, smoking (unless otherwise indicated) hazardous materials or any illegal or
immoral activities are strictly prohibited. Evidence of any breach of this term
result in loss of your damage deposit and eviction.
• Prior to booking, all prices are subject to change without notice.
• Refunds are not provided due to delayed arrivals.
Cancellation Policy:
50% refund of initial deposit if 60 days or more prior to check-in, or 25% of total
booking if 100% paid 60 days or more prior to check-in.
• No refund if less than 60 days prior to check-in
Security Deposit:
A security deposit of 20,000 THB will be required on booking and refunded within 14 days
of departure, provided all extra services have been paid and no damage or
loss has occurred and is at the discretion of the owner. Tenant is responsible for all bank charges incurred on transfer of security deposit.
Maintenance:
Please notify the owner/property manager as soon as possible if a
problem relating to the rental property exists. Every effort will be made
by the owner to rectify any problem in a timely manner. No refund or
rate adjustment will be made for malfunction of air conditioners, TV's,
appliances, pool or any other malfunction. Repairs will be made as
soon as possible after notification and are the responsibility of the owner
Seasons -
Summer - 1 June - 30 September
High - 1 October- 30 November, 1
February - 31
May
Peak -
1 December-31 January
Extras:
The guest will be required to settle all extra charges incurred for services including, but
not limited to, utilities, telephones, transportation, personal laundry, or any other
service not included in the room rate before departure. Any charges due and not
settled will be deducted from the tenants’ deposit.
Payment
Payment may be made by VISA/MASTER CARD credit card on which there is a 4.5%
credit card and admin charge included. You may also pay by Bank transfer and save
4% credit card charge which is then credited back to you on return of security
deposit.
Check In:
Check in is 2:00 p.m. unless otherwise arranged with the owner/property manager.
You will receive in advance of arrival the check-in package which has been emailed
to you upon acceptance of your reservation with owner details, and contact no.s for
arrangement of pick up (if offered) keys, directions and services offered by the owner.
Check Out:
Check out is 12:00 a.m. unless otherwise arranged at least 24 hours in advance of departure. Failure to check out by this time may result in a surcharge.
Services:
Maid and other services are as indicated in the web details but are subject to
change therefore please check with us if unsure.
Misuse of the Property:
The owner reserves the right to interrupt service and evict guests due to noise
complaints, overcrowding or any type of property abuse without a refund. Illegal
activities will be cause for immediate eviction by local police.
Sub let:
The tenant may under no circumstances sub let the premises or allow others to
occupy the property during the period of tenancy and the tenancy is for the sole use
of the tenant and his partner/ family. The indicated number of guests as shown on the
web site booking detail is the maximum allowed. Any abuse by the tenant, the owner
has the right to make extra charges at the owner’s discretion.
Children:
Warning In the interests of safety, parents of young children should be aware that
many holiday and long term rental properties due to location, design and open
swimming pools require a high degree of supervision, higher than one may be
accustomed to elsewhere.
Long Term Rental
A minimum rental term is 3 months and normally 12 months duration or longer.
Rental Contract:
Occupancy is subject to a rental agreement between the owner and tenant which
can be obtained from a local lawyer or the company has a standard lease
agreement available for 5,000 THB which cost can be shared by owner and tenant.
A lease agreement between the owner and tenant must be agreed and signed prior
to occupation by the tenant. The owner may stipulate certain conditions such as no
dogs for example. These conditions are strictly between owner and tenant and SVR
the company has no involvement; however these may change from time to time so
please check on booking.
Furnishings and facilities:
Most rentals are fully furnished however not all so check on booking as some tenants
wish to add their own furniture. Owners do not necessarily provide full living facilities
such as cooking utensils, linen etc, so please check with owner on booking.
Deposits:
Rental term 1 year or less - 2 months security deposit and one month rent due in
advance.
Rental term 2 years or more – 4 months security deposit and two months rent due in advance.
These terms may vary dependent on the owner.
Deposits are held by the owner not SVR the company and shall be refundable in full provided the property is found to be in the same condition on checking out as check in and all service and utility bills having been paid in full. This may take up to 14 days after check out.
Payments:
Rent is due on the first of each month in advance and must be paid to the owners
account as agreed at the time of booking. Failure to make payment on the due date
or within 7 days of the due date is grounds for immediate eviction.
Inventory:
The owner must provide an inventory list and it is up to the tenant to check the
property immediately on occupation to agree the content and any discrepancies to
be brought to the attention of the owner.
Services:
Such as telephone, internet, UBC TV, gardener, maid, are usually extra unless agreed
and included in the lease agreement. These services can be negotiated with the
owner.
Maintenance:
Please notify the owner/property manager as soon as possible if a problem relating to
the rental property exists. Every effort will be made by the owner to rectify any
problem in a timely manner. No refund or rate adjustment will be made for
malfunction of air conditioners, TV's, appliances, pool or any other malfunction.
Repairs will be made as soon as possible after notification and are the responsibility of
the owner.
Restrictions:
Pets, smoking (unless otherwise indicated) hazardous materials or any illegal or
immoral activities are strictly prohibited. Evidence of any breach of this term may
result in loss of your security deposit and eviction.
Sub let:
The tenant may under no circumstances sub let the premises or allow others to
occupy the property during the period of tenancy and the tenancy is for the sole use
of the tenant and his partner/ family. The indicated number of guests as shown on the
web site booking detail is the maximum allowed. Any abuse by the tenant, the owner
has the right to make extra charges at the owner’s discretion.
Premature departure:
The long term rental rate agreed with the owner is for the full term and a tenant departing early will forfeit his deposit and be responsible for paying the outstanding months of the tenancy at the monthly rate agreed to compensate the owner for loss of earnings. SVR Commission is non-refundable if tenant breaks lease agreement.
Misuse of the Property:
The owner reserves the right to interrupt service and evict the tenant due to noise
complaints, over crowding or any type of property abuse without a refund. Illegal
activities will be cause for immediate eviction by local police.
Prices and Website Accuracy:
Please note, the information and prices shown on our SVR website may have
changed by the time you come to book your stay. Whilst every effort is made to
ensure the accuracy of the website and prices at the time of requesting the booking,
regrettably errors do occasionally occur. You must therefore ensure you check all
details of your stay (including the price) on your booking acceptance. Charges are
subject to VAT at local rate of 7%.
General:
Insurance:
It is a condition of the booking that the entire party is covered by comprehensive
travel insurance (including cancellation, flight delays, loss and damage to baggage
and other property) and health insurance (including evacuation and repatriation
coverage).
Siam Villa Rentals or the owners of the rented properties are held harmless by you
and your party against all claims including any accidents or illness related to the use
of the Villa facilities or locally procured third party services such as, but not limited to,
watercraft, water sports, car or motorbike rental
Siam Villa Rentals shall not be responsible for any delay, additional expense or
inconvenience caused directly or indirectly by events outside of control such as civil
disturbances, fires, floods, severe weather, Acts of God, acts of Government etc.
By acceptance of this contract it is assumed by Siam Villa Rentals that this
requirement has and will be complied with in full.
Liability & Disclaimer:
responsible for their villa or apartment during occupancy, and must lock windows
and doors securely at all times when not on the premises. You must also observe all
precautions given by the owner or our staff. Tenants are required to insure their
personal possessions prior to occupation. The owner reserves the right to withhold part
or all of security deposit to pay for unpaid bills or damage caused to the property
while in occupation.
Applicable law:
These conditions and any contract to which they apply are governed in all respects
by Thailand law and Thailand courts only shall have jurisdiction in relation to any claim
or dispute arising out of, or connected with them.
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